A Landmark Event for Salesforce Trailblazers in India

On April 15, 2025, the Salesforce AgentForce World Tour arrived in Mumbai, hosted at the state-of-the-art Jio World Convention Centre, BKC. This much-anticipated event brought together thousands of Salesforce professionals, innovators, and industry leaders for a day-long exploration of AI-powered customer service and automation.

With 50+ sessions, 56+ live demos, and immersive AgentForce-enabled experiences, attendees gained first-hand exposure to the possibilities of building and deploying AI agents in just 20 minutes. For Trailblazers across industries, the event represented not just an opportunity to learn, but also to reimagine how customer service and operations could be transformed with the next generation of AI tools.

FieldAx: Proud Sponsor and Presenter

As a proud sponsor, FieldAx had the privilege of showcasing how AI and Salesforce together are revolutionizing field service management (FSM). Our presence at the Mumbai World Tour wasn’t simply about visibility it was about contributing to the larger conversation on how businesses can scale more effectively through automation, intelligence, and mobility.

Our stall quickly became a hub of curiosity, as attendees experienced how FieldAx simplifies field operations end-to-end, from job scheduling and dispatching to on-site execution and invoicing.

FieldAx Highlights from the Event

1. Live Demo Booth

Our live demo booth was one of the highlights of the day. Visitors witnessed first-hand how FieldAx, built on Salesforce, empowers businesses to streamline technician operations with:

• Real-time job scheduling and automation
• Mobile-first tools for technicians in the field
• Smart dispatching and skill-based technician assignments
• On-site reporting and digital documentation
  

This hands-on experience allowed participants to see how FieldAx doesn’t just manage field operations—it transforms them into a seamless, efficient workflow.

2. Hands-On Engagement

Beyond demos, attendees rolled up their sleeves and explored the full capabilities of FieldAx. Key features that drew attention included:

• Interactive dispatch boards for real-time technician tracking
• Skill-based technician matching to ensure the right expert is assigned to each job
• Inventory management for better resource allocation
• E-signatures and invoicing tools that digitize field interactions and speed up payments

For service teams, these features illustrated how FieldAx reduces manual effort, increases transparency, and empowers field staff with everything they need—right from their mobile device.

3. Meaningful Interactions

The event was also an incredible networking opportunity. Our team connected with service professionals, Salesforce experts, and industry leaders to discuss real-world challenges and use cases. These conversations helped us dive deeper into how organizations can apply AI-driven automation strategies to scale operations while delivering better customer experiences.

Why FieldAx Sponsorship Mattered

Our decision to sponsor the AgentForce World Tour in Mumbai was a strategic move to engage with one of the most forward-thinking audiences in the Salesforce ecosystem. Here’s why it mattered:

Cutting-Edge Visibility

As part of the elite sponsor lineup—which included Platinum and Gold sponsors like KPMG and Grant Thornton—FieldAx gained visibility among a distinguished audience of decision-makers, innovators, and Salesforce professionals. This positioned us not only as a field service software provider but as an innovator in FSM automation.

Credibility Boost

Being featured alongside some of the biggest names in consulting and technology strengthened trust in FieldAx’s mission: to empower SMEs and enterprises with scalable, AI-augmented field service solutions. Our sponsorship underlined that FieldAx is serious about driving innovation at the intersection of Salesforce and FSM.

Community Connection

Perhaps most importantly, the event provided an avenue to engage directly with the Salesforce Trailblazer community. These conversations positioned FieldAx as a trusted partner for teams seeking to scale with AI-powered customer service and operational efficiency.

The Power of AgentForce: What We Learned

While the event was a platform for us to share, it was equally valuable as a learning opportunity. Some takeaways that resonated with our team included:

• AI-Agents in Action: The ability to build and deploy an AI agent in under 20 minutes showed just how quickly businesses can adopt new capabilities.
• Customer Service Reimagined: Sessions demonstrated how AI-powered automation can handle repetitive tasks, freeing up service teams to focus on complex, human-centered challenges.
• Future of FSM: For us, the alignment between AI and field service was clear intelligent automation is not just the future, it’s the present.

These insights validated our roadmap for FieldAx, where automation, real-time visibility, and AI-driven decision-making are central pillars.

Ready to Transform Your Operations?

At FieldAx, our mission is simple: to simplify the field service workflow. From booking and scheduling to job execution, invoicing, and reporting, FieldAx provides real-time visibility and automation at every step. By combining AI and mobile-first efficiency, we empower technicians, dispatchers, and service leaders to deliver exceptional customer experiences.

If you’re ready to transform your operations, we’d love to connect.

Interested in a demo or consultation?

Our team will be happy to walk you through how FieldAx can elevate your business operations and set you up for success in the AI-driven era.

Looking Ahead

Our sponsorship at the AgentForce World Tour Mumbai 2025 was more than just a milestone it was a statement of our commitment to the Salesforce ecosystem and the Trailblazer community.

As we continue to innovate and expand, events like these remind us why collaboration and community matter. They’re not just about showcasing solutions they’re about building relationships, learning together, and shaping the future of customer service.

We are excited for what lies ahead and look forward to participating in future Salesforce events, bringing even more innovation, automation, and impact to the world of field service.