When a customer expects a field service technician to solve their reported problem, particularly having high expectations from the brand. Asset-based service helps businesses in asset-intensive industries, such as high-tech and manufacturing, manage the service lifecycle. Fieldax indeed has changed customer mindset and set higher benchmarks for customer expectations. Customers now expects technicians to know everything about the assets they own, parts, service history, contract or subscription information etc. Field Service technicians are the face of the brand and certainly one of the few people who interact directly with customers in person. You can now create work orders for assets, even if the asset and work order have different accounts.
Fieldax Field service asset management software takes complete care of workflows by handling as follows:
- Firstly, dispatch issues,
- reducing paperwork,
- matching technician’s talents to task requirements,
- Both flagging urgent requests, and controlling fuel intake by tracking improved routes etc.
Above all, Service departments and organizations in various vertical markets like POS machines, Copier Machines, Cable, HVAC, government, medical equipment, power and utilities, oil and gas, inspection and survey and broadband- telecom companies can utilize Fieldax Assets field service asset management software to take care of the customer service workflow from agreement to invoice.
Field service asset management software serves as a key to resolving field service issues and thus develop your service business. Our application basically demonstrates your organization’s power, offers accurate information for the complete operations team, and speeds up the communication.
Key features of Fieldax
- At first, combining productivity along with client equipment asset tracking,
- real-time inventory reports,
- Thirdly, staffing, maintenance scheduling,
- Both mobile field service and contract management
- From service contracts to inspection renewals, and invoicing.
Field Service Asset Management Software takes care of your service business efficiently. Overall, possible to integrate Fieldax with ERP solutions in the backend to offer your0 office computer a powerful boost. Meanwhile, it tracks and monitor the attributes of the asset like performance, operation history, service history, user, and location details.
Activities automation: The software automates regular business activities like quote and invoice preparation, attendance and time tracking, recurring task management, and client communication. Automation prevents inefficiency when the customer needs change. It keeps managers updated about team productivity.
Contract management: Access, store, and track entire asset contracts. Altogether, it enhances coordination within team members to assist organizations. Moreover, managers can enhance customer service by determining the field employees who can reach the location of the client quickly and the skills and knowledge required to address client issues and queries.
Features that field service employees’ access offline
- Signature capture
- Tasks
- Site equipment assets
- GPS tracking
- Inspections
- Punch clock
- Photo capture
- Site contacts
- Parts inventory
- Warranty coverage
- Important alerts
- Work order management
Benefits of Fieldax in Asset Management
Create continuous mobile experiences: As a matter of fact, Fieldax keeps the service technicians informed and connected with continuous offline and online mobile access. Thus, the team can get real-time updates from the field.
Transparent scheduling: Certainly, assigns an employee to the appropriate tasks quickly with drag and drop intuitive tools. With the application, you can also schedule numerous work orders simultaneously and also know field employee’s current job status and location. The application helps in avoiding surprises by improving connectivity and information availability.
Enable customer with self-service: At the same time, permit customers to solve issues themselves, approach remote help, or fix a field service assistance without lengthy waiting times.
Synchronize field service processes: It optimizes and accelerates service by synchronizing front office customer activities with back-office processes and systems.
Maintenance of accurate parts inventory: Our software offers dynamic updates to parts inventory quantities by all means. It supports multi-warehouse and muti-costing management and the ability to re-order and monitor stock.
Deliver advanced analytics: In addition, offer proactive operational efficiency and service using smart and advanced analytics like IoT and machine learning.
Skill management: Reduce travel time by shortlisting the right skilled and available technicians close to the client’s location. You can also send automated notifications regarding necessary parts and tools to employees through their mobile devices.
Complete field asset and service management solution by Fieldax
Fieldax field asset and service management software helps technicians and field managers to work together. No matter, your field service company has 30 or 3500 service technicians, our field service asset management software reduce the challenging tasks that disrupt workflow and create routine mistakes. Our software accelerates the facility to cash cycle, enhance customer services, reduce duplicate data entry, and improve office communication. The software transforms incoming calls to job orders, reduces time to resolution, mechanizes field service scheduling, and offers mobile field service in a single comprehensive system. If you want to experience a positive impact on field asset and service management, call us and try our Fieldax field asset and service management software.
For More Blogs: Click Here