Table of Contents
Assignment Reports #
Operational Reports
- Daily assignments
- Skill coverage
- Travel analysis
- Efficiency metrics
Performance Reports
- Assignment success
- First-time completion
- Customer feedback
- Rework rates
- Revenue per tech
Planning Reports
- Capacity analysis
- Skill gaps
- Territory coverage
- Workload distribution
- Forecast accuracy
Next Steps #
With jobs created and assigned:
- Monitor Progress – Track job completion
- Manage Changes – Handle rescheduling
- Communicate Updates – Keep everyone informed
- Complete Service – Ensure quality delivery
- Follow Up – Verify satisfaction
Effective job management and engineer assignment form the operational heart of field service, ensuring the right technician arrives at the right time with the right skills to deliver exceptional service.
