How Eclipse Dental Achieved 80% Failure Reduction with FieldAx?
From Reactive to Proactive
Background
Eclipse Dental has been helping dental practices succeed since 1998. As a family-run business, eclipse dental understand that every practice has unique needs, and they are committed to delivering solutions that work for each client. They offer comprehensive services including practice design, equipment installation, and maintenance support for dental practices.
Their services include:
- Practice design & planning with custom surgery layouts
- Equipment installation for dental chairs, imaging systems, and sterilization equipment.
- Ongoing maintenance & support for equipment reliability
- Technology integration and compliance support
The Challenge: Reactive Maintenance Limitations
Eclipse Dental faced significant challenges with their existing maintenance operations that threatened service quality and customer relationships.
Key Problems
Legacy System Constraints: The existing custom work order system handled basic scheduling but lacked sophisticated preventive maintenance capabilities needed for modern dental equipment.
No Preventive Maintenance Tracking: Critical dental equipment—including chairs, sterilization units, and imaging systems—operated without systematic proactive care until failures occurred.
Missing IoT Integration: Without equipment monitoring connectivity, Eclipse Dental operated reactively rather than preventing issues before they impacted dental practices.
Equipment Failure Impact: Dental equipment failures created serious disruptions for practices. When dental chairs malfunctioned or sterilization equipment failed, practices were forced to cancel patient appointments, creating revenue losses and patient dissatisfaction.
Regulatory Compliance Risks: Missed preventive maintenance created compliance issues during inspections and potential patient safety concerns.
The Solution:FieldAx Intelligent Maintenance Platform
Eclipse Dental implemented FieldAx’s service plan feature and IoT integration capabilities to transform their maintenance approach from reactive to predictive.
Core Solution Components
- Automated Preventive Maintenance Scheduling
Equipment-Speciflc Service Plans: FieldAx enabled creation of detailed service plans for each dental equipment category, with specific maintenance tasks and optimal intervals based on manufacturer recommendations and field experience.
Intelligent Technician Dispatch: The system automatically schedules and dispatches qualified technicians for preventive maintenance, ensuring equipment receives appropriate care without manual scheduling overhead.
Comprehensive Documentation: Every maintenance visit is documented with detailed checklists, parts usage, and condition assessments for regulatory compliance.
- IoT-Driven Failure Prediction
Real-Time Equipment Monitoring: Through API integration with existing monitoring systems, FieldAx receives real-time equipment performance data and error codes indicating potential problems.
Predictive Maintenance Triggers: The platform analyzes equipment data to identify failure patterns, automatically scheduling preventive maintenance when early warning signs appear.
Automated Response: When monitoring systems detect failure indicators, FieldAx automatically creates service jobs for rapid response before minor issues become major failures.
- Intelligent Failure Pattern Analysis
Dynamic Scheduling: FieldAx configured PM factors for recent failures—if two failures occur within 90 days, the system automatically schedules additional preventive visits to prevent future issues.
Historical Analysis: The platform analyzes failure patterns for each equipment type, identifying optimal maintenance intervals and procedures.
API Integration: Equipment failures are captured through API calls from the original monitoring system, enabling automated response scheduling.
Results and Beneflts
Operational Excellence
- 80% Reduction in Equipment Failures: Proactive identification and resolution of issues before they caused practice disruptions
- Complete Equipment Visibility: Service managers gained comprehensive status oversight of all equipment across their customer base
- Enormous Customer Satisfaction Improvement: Dramatic increases in satisfaction scores due to reduced unexpected failures
Strategic Beneflts
- Predictive Maintenance Success: Issues addressed during planned maintenance windows rather than emergency calls
- Reduced Practice Disruption: Fewer unexpected equipment failures minimized interruptions to patient care
- Enhanced Service Reputation: Transformation to proactive maintenance improved Eclipse Dental’s market position
Customer Impact
- Improved Equipment Reliability: Regular preventive maintenance extended equipment lifespan
- Minimized Downtime: Planned maintenance during convenient times reduced practice disruptions
- Better Compliance: Systematic maintenance scheduling ensured regulatory requirements were consistently met
Conclusion
Eclipse Dental’s transformation from reactive maintenance to intelligent predictive service showcases the powerful impact of FieldAx’s service planning and IoT integration capabilities. The 80% reduction in equipment failures and dramatic improvement in customer satisfaction demonstrate how traditional service businesses can leverage modern technology to deliver superior value while improving operational efficiency.