The Role of Accurate Estimation​

Client Overview:

Hemmersbach manages a worldwide service network, handling approximately 7 million tickets annually across more than 80 API connections to various customer tools. Their operations demand robust FSM solutions to ensure process automation and efficiency.

Challenges:

The company faced significant challenges in managing field technicians effectively, particularly in task assignment and tracking. They sought to:​

• Automate the ticket scheduling process.

• Optimize resource utilization and reduce operational costs.​

• Enhance overall efficiency in field operations. ​

Solution:

Hemmersbach implemented Fieldcode’s FSM software, which provided:

• Automated Dispatching: Streamlined the assignment of tasks to field technicians based on real-time data.​

• Optimized Route Planning: Minimized travel time and fuel consumption by determining the most efficient routes.

Results:

The implementation led to substantial improvements:​

• Dispatching Cost Savings: Achieved a 35% reduction in dispatching costs.

• Engineer Productivity: Increased productivity by 30% due to optimized scheduling and routing.​

• Transportation Cost Savings: Realized up to a 30% reduction in service delivery transportation costs.

This case study underscores the critical role of accurate estimation in FSM. By effectively assessing operational needs and implementing a tailored FSM application, Hemmersbach significantly improved technician utilization, reduced costs, and enhanced overall efficiency. Accurate estimations facilitated better resource planning and task allocation, leading to more streamlined field operations.