Dynex – Case Study
Drawing on over seven decades of experience and expertise, DYNEX®
Technologies has established itself as an industry leader in the development and
manufacturing of fully automated ELISA and chemiluminescence microplate instruments
and associated accessories.
DYNEX’s global regulatory and quality teams demonstrate expertise in navigating the
challenging world of global compliance with FDA registrations and regulations, IVDR
compliance, ISO standards and meeting CE Mark requirements.
Challenges:
Suboptimal Scheduling:
When resources are inadequately allocated due to manual scheduling, it frequently
leads to delays in task completion and an escalation of overall costs. Inefficient coordination
of workforce and equipment can result in missed deadlines, reduced productivity, and
heightened expenses associated with overtime or rushed service deliveries.
Limited Visibility:
Limited visibility, characterized by a lack of real-time insight into technician
availability and job status, poses significant challenges to effective decision-making in
various industries. The absence of up-to-the-minute information on the whereabouts and
current workload of technicians can lead to a range of operational inefficiencies.
- Delayed Responses
- Resource Underutilization
- Increased Downtime
- Inaccurate Planning
- Customer Experience Impact
Complex Workflows:
Complex workflows, arising from the need to manage diverse service requirements
for different clients, demand a flexible and scalable solution to ensure operational efficiency
and client satisfaction.
Order Creation and Billing:
Upon the completion of technician work, the system administrator manually creates
orders and meticulously checks billing details across seven to eight reports to confirm the
accuracy of each job. This manual process not only consumes considerable time but also
significantly delays the generation and completion of invoices, impacting overall efficiency
in billing procedures.
How FieldAx helps resolve the challenges for Dynex technologies
Dynex Technologies partnered with Merfantz Technologies to implement the FieldAx App,
leveraging its robust features to address their challenges:
Easy Scheduling Using Dispatch Board:
Job Assignment: It allows dispatchers to drag and drop jobs onto resources,
assigning tasks efficiently based on proximity, skill set, availability, and priority.Real-time Visibility: The board offers real-time updates on job statuses, technician
locations, and service requests, facilitating quick decision-making and adjustments.Schedule Optimization: By visualizing schedules, dispatchers can identify gaps or
conflicts, rearrange assignments, and optimize routes to minimize travel time and
maximize productivity.
Enhanced Mobile Experience: Technicians can access their schedules and job details via the
mobile app, providing them with necessary information while on the field. Technicians
accessed critical information on the go via mobile devices, enabling them to resolve issues
faster and provide proactive service.
Real-time Insights: The app provides real-time visibility into technician locations, job progress, and
inventory levels, empowering managers to make informed decisions.
Custom Workflows: Tailored workflows were designed to accommodate various service types,
allowing for personalized and efficient service delivery.
Results:
Improved Efficiency:
The efficiency of service operations saw a remarkable 40% improvement, achieved
through the implementation of optimized schedules and a significant reduction in idle time.
This enhancement resulted in a more streamlined and productive workflow.
Enhanced Customer Experience:
The optimization efforts extended to service delivery, resulting in a noteworthy 25%
decrease in delivery times. This tangible improvement significantly elevated customer
satisfaction levels, fostering increased loyalty among our client bases.
Cost Savings:
An integral aspect of our optimization strategy was the reduction in travel time and
the judicious allocation of resources. This strategic approach culminated in a substantial
20% decrease in operational costs, contributing to a more cost-effective and sustainable
operational model.
Scalability:
The inherent scalability of the FieldAx App played a pivotal role in Dynex
Technologies’s ability to seamlessly adapt to evolving business demands. This adaptability
not only ensures present operational efficiency but also positions the company for sustained
success amid future challenges and growth opportunities.
Conclusion:
FieldAx App empowered Dynex Technologies to transform its field service operations,
achieving greater efficiency, improved customer satisfaction, and significant cost savings. By leveraging the app’s capabilities, Dynex Technologies not only streamlined its current
operations but also positioned itself for future growth and scalability.