Add Skills to Service Engineers

Understanding Skills Management #

Skills in FieldAx determine which engineers can perform specific job types. Proper skill assignment ensures:

• Right engineer for each job
• Quality service delivery
• Compliance with regulations
• Efficient resource utilization

Skill Components #

Skill Types

• Technical skills (HVAC repair, installation)
• Certifications (EPA, state licenses)
• Manufacturer authorizations
• Soft skills (customer service)

Skill Attributes

• Proficiency level (1-5 scale)
• Certification number
• Expiration date
• Last verified date

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Adding Skills Process #

Step 1: Access Skills Management #

From the Service Engineer record:

1. Scroll to Skills related list
2. Click Add Skills button

Step 2: Search and Select Skills #

Finding Skills

1. In skill search dialog
2. Type skill name (e.g., “HVAC”)
3. Select from available skills:
   • HVAC Installation
   • HVAC Repair
   • HVAC Maintenance
   • EPA Universal Certification

Step 3: Add Multiple Skills #

Typical HVAC engineer skill set:

Technical Skills

✓ HVAC Installation – Level 4

✓ HVAC Repair – Level 5

✓ HVAC Maintenance – Level 5

✓ Refrigerant Handling – Level 4

✓ Electrical Work (Basic) – Level 3

✓ Sheet Metal Work – Level 3

✓ Brazing/Soldering – Level 4